How do I Create an Email Filter?

Email filters, known as Content Filters in SmarterMail, are used to perform specific actions on emails that meet certain criteria. Filtering is most commonly used to remove emails that are considered Spam, but they can also be used to process legitimate emails.

To create an email filter, please follow these steps:

  1. Open a browser window and go to:
  2. Login using your email address and password.
  3. From the Settings menu select My Content Filtering.

  4. Click Add Filter.
  5. Select the Filter Criteria:
    • From Address: applies the filter to messages from specified addresses and/or domains
    • Contains Specific Words or Phrases: applies the filter to specified words within specific areas of incoming messages
    • To Address: applies the filter to messages sent to specified addresses and/or domains
    • Attachments: applies the filter to attachments that meet or exceed a specified size and that come from or are sent to specified addresses and/or domains
    • Other: applies the filter to other specified criteria for messages that come from or are sent to specified addresses and/or domains

  6. Click Next.
  7. Based on the Filter Criteria, enter the necessary details to build the filter:
    • Filter Type - specify whether all criteria or only one criterion will be met to apply the filter.
    • Criteria Details - specify the address(es) and subjects that will be filtered.

  8. Click Next.
  9. Create a name and assign rules for the new filter by entering the following details:
    Rule: select a name for the new filter and verify the shown criteria
    Actions: select the routing action for the message and set any comments or headers

  10. Click Save.

The filters are processed in the order shown. You can rearrange the order by clicking the "Up" or "Down" buttons next to a rule name. Once a message hits a filter, it is processed and may not be affected by additional filters.


Note: For detailed information about each filter option, view the SmarterMail support documentation by clicking on the 'Help' menu in the upper right corner of the SmarterMail interface.